How can we help?

Selling through the Online Store

Add suppliers and products, take payment, split funds and pass orders for fulfilment.

Getting started with eventflair

What each part of the system does and the order to work in.

Creating and managing events

Add an event, set the type, dates, stand prices and availability.

Designing an interactive floorplan

Draw the hall on a grid, price every stand, publish it and let exhibitors reserve space.

Stands, extras and pricing

How stand types, mandatory items and optional extras are priced.

Creating events from saved defaults

Save a complete event setup and reuse it without rekeying every value.

Meet the Expert sessions and 1-2-1 bookings

Bookable 15-minute appointments with experts and exhibitors.

Taking a booking

Create an order, apply rate types, add extras and record the invoice.

Booking a season pass

Book one exhibitor into several events in one go.

Referrers and commission

Referral codes, commission rates, payouts and statements.

Event change requests and upgrades

Approve, charge for or decline exhibitor change and upgrade requests.

Merging duplicate customer records

Choose the record to keep and merge only the duplicates you select.

Capturing rebooking interest on a waitlist

Collect next-event interest before a particular event is ready to book.

Card stand bookings and Awaiting payment

Card bookings confirm themselves when paid; unpaid ones wait in their own tab.

Attendees, tickets and multi-ticket groups

How registrations, group bookings and reminder emails work.

Running check-in on the day

Check people in, register walk-ins and use the Today page.

Venues and venue detail forms

Collect access times, utilities and facilities from each venue.

Emails and campaigns

Edit email copy and schedule campaigns relative to event dates.

Embed codes and public links

Every public URL and iframe snippet for an event, in one place.

Creating and sending a digital event guide

Build, preview, test and distribute the online and downloadable event guide.

Managing paid adverts and advert invoices

Price, approve and report on event banners and event-guide adverts.

Setting fallback wording for public event pages

Set reusable introduction and search wording with event merge codes.

Social posts and SocialBee automation

Create exhibitor and speaker posts and send them to SocialBee automatically.

Voice Social: post to LinkedIn from a voice note

Record a note on your phone, approve the AI-written post and publish it.

Importing events, venues, customers and attendees

CSV imports including Eventbrite and LinkedIn attendee files.

Using Eventbrite with eventflair

Link or create an Eventbrite listing, map ticket types and sync bookings live.

Reports and exports

Stand lists, bookings, customer history and delegate data.

Managing exhibitor data hand-offs

Let exhibitors send post-event contacts into their own email platform.

Users, roles and approvals

Admin, Manager, Finance and Viewer tiers, and what needs approving.

Admin settings

Organisation details, currency, logo, pricing options and support email.

Access and mobility (Blue Badge) requests

Track and complete accessibility requests from exhibitors.

Subscription promo codes

Platform admin only: create discount codes for subscription tiers, see who redeemed them and review the change history.

Welcome-back pages and rebooking reminders

Personal rebooking pages for past exhibitors, with a time-limited saving and reminder emails.

Referrer public pages

A branded page and embed for each referrer listing the events they resell.

Payment plans and instalments

Let exhibitors pay by deposit and instalments, by invoice or card.

Managing an exhibitor: edit, block, defaults and history

Edit details, block access, set booking defaults and see every email sent.

Enhanced Data for exhibitors

Give selected exhibitors a richer post-event download.

Show-day check-in, Join the Event QR and the Today app

One QR code per event, self-service or desk check-in, and the Today app.

Delegate files in Documents and what stops after an event

Automatic delegate backups and clean-up when an event ends.