Event change requests
An exhibitor can ask to move a booking to another event. Changes more than 28 days before the event are free (subject to availability); inside 28 days there is a £50 plus VAT admin fee.
You can approve free of charge, approve with the fee, or decline with a reason. Approving swaps the booking to the new event and, where a fee applies, records it as payable. Confirmation emails are sent either way, and the audit trail is shown against the request.
Upgrades
Upgrade requests from the portal arrive with the selected items and total. Approve them to add the items to the booking; the exhibitor is emailed.